To support its most valuable asset – its customers, Halkbank in Serbia partnered with Asseco SEE in order to boost its offer available across digital channels and enhance existing e-banking services.
Choosing retail features of Asseco SEE’s omnichannel solution, Digital Edge, the bank implemented modern Web and mobile banking specifically adjusted for the retail customer segment in less than 6 months. Furthermore, the deployed solution, branded by Halkbank as “SmartHALK”, also supports digital onboarding for new customers, debit and credit card management, international payment, as well as the Request to Pay (R2P) service within the instant payment system (IPS), which results in an instant transaction after a QR code issued by the beneficiary is scanned by the payer.
The project with Halkbank in Serbia, which is a member of the international bank group and has a large customer base, enables the bank to connect its digital banking channels to the backend applications and consequently provide customers with a consistent experience thanks to the seamless integration of the bank’s systems. In addition, it will remove silos and enable touchpoint applications to access services in a single location and through a single connection.
Digital Edge is digital banking platform that provides bank with brand new possibilities to operate in a completely reinvented way, thanks to its comprehensive set of touchpoint applications and ample digital engagement capabilities, all supported and connected with one hub.