for Convenient Customer Journey
Digital Origination is an omni-channel product by design. From the beginning of development, our vision was to create a product that works equally well on all self-service and assisted channels.
All investment in the back-end, including process definitions is highly reusable at all channels, and two-channel applications – one for self-service and the other for assisted channels reuse the same platform to deliver a slightly different user experience, following specific needs.
On top of this, channels can be combined following customer choices during the process to achieve optimal and most convenient customer journeys.
Moreover, our platform allows channels to be seamlessly combined based on customer preferences, facilitating the creation of an optimal and convenient customer journey. In contrast to traditional loan origination products that often focus solely on internal underwriting processes and assisted channels (like branches and merchant shops), Digital Origination eliminates the need for additional point solutions for self-service touchpoints.
The traditional setup often results in complex change management processes, requiring coordination with multiple vendors, each with different system limitations. This can lead to duplicated efforts and increased costs for the same business benefit. With Digital Origination, you make a one-time investment that unlocks features across all channels, ensuring a unified and cost-effective solution.